Shipping & Returns

Getting your Chief Chair to you, without the fuss.

Australia-Wide Shipping

We ship Australia-wide, with orders packed and dispatched from our warehouse in Adelaide, South Australia.

We currently deliver within Australia only.

Dispatch Times

In-stock orders are dispatched within 3 business days of receiving payment.

For pre-orders, estimated dispatch dates are provided at the time of purchase.

Shipping Costs

Shipping is calculated separately at checkout based on your delivery location and order details.

You'll see the shipping cost before completing your purchase.

Delivery & Tracking

Once your order has been dispatched, we'll send a confirmation email with tracking details where available.

Delivery times vary depending on your location and freight provider. Please remember that dispatch timeframes are separate from delivery times.

If your order is delayed, lost or arrives damaged, please contact us and we'll help sort it out.

Change-of-Mind Returns

Changed your mind? No dramas.

We accept change-of-mind returns within 14 days of delivery, provided:

  • The product is unused, undamaged and in its original packaging.

  • You contact us within 14 days of delivery to request a return.

  • You arrange and pay for return shipping.

  • The product is returned in accordance with the instructions we provide.

Original shipping charges are non-refundable for change-of-mind returns.

Once we've received and inspected your return, we'll refund the original product purchase price if the return conditions have been met.

Please contact us before returning anything. We'll provide the return address and instructions privately.

Faulty, Damaged or Incorrect Products

If something isn't right with your order, please email hello@chiefchairs.com.au.

Include your order number, a brief description of the issue and photographs where helpful.

We'll review the information and explain the next steps.

For products that don't meet Australian Consumer Law guarantees, we'll provide the remedies required by law, including applicable reasonable return or collection costs.

Refund Processing

Approved refunds are generally processed to the original payment method through Squarespace Payments.

The time taken for funds to appear will depend on your bank or card provider.

Your Consumer Rights

Our change-of-mind conditions don't limit your rights under Australian Consumer Law.

Depending on the circumstances, faulty products may entitle you to a repair, replacement, refund or other remedy.

Questions About Your Order?

Get in touch at hello@chiefchairs.com.au. We're happy to help.