Privacy Policy
CHIEF CHAIRS PTY LTD
ABN: 77 699 415 337
Last updated: 21 October 2026
At Chief Chairs, we respect your privacy and take the protection of your personal information seriously.
This policy explains how we collect, use, store and disclose information when you visit our website, contact us or purchase our products.
Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address and phone number
Billing and delivery addresses
Order details, reservations and purchase history
Information provided through contact forms and enquiries
Information relating to warranty claims and returns
Website usage information collected through cookies and analytics
Payments are processed securely through Squarespace Payments. We do not intentionally collect or store complete payment card details on our own systems.
How We Use Your Information
We use personal information to:
Process purchases, reservations and pre-orders
Arrange shipping and delivery
Communicate about orders and payments
Respond to enquiries
Manage warranties, returns and refunds
Maintain business and accounting records
Improve our website, products and customer experience
Send promotional communications where permitted by law
You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.
Payments & Third-Party Services
Our website operates through Squarespace, including its online checkout and payment services.
We may share relevant customer and order information with payment processors, delivery providers and other service providers where necessary to complete purchases and operate our business.
These providers may process information under their own privacy policies.
Cookies & Google Analytics
Our website uses cookies and Google Analytics to understand website traffic and how visitors interact with our pages.
This information helps us improve website performance and the customer experience.
Google Analytics may collect information such as device details, browser information, pages visited and interactions with our website.
You can manage cookies through your browser settings and any cookie controls available on our website.
Storage & Security
We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.
Information may be stored or processed through Squarespace and other service providers, including providers operating outside Australia.
We retain personal information for as long as reasonably necessary for business, legal, accounting and customer service purposes.
Accessing or Correcting Your Information
You can contact us to request access to, or correction of, personal information we hold about you.
We'll respond in accordance with applicable privacy laws.
Privacy Concerns
If you have concerns about how your personal information has been handled, please contact us.
We'll review your concern and respond within a reasonable timeframe.
Where applicable, you may also contact the Office of the Australian Information Commissioner.
Changes to This Policy
We may update this policy from time to time to reflect changes to our business, website or legal obligations.
The latest version will be available on our website.
Contact Us
CHIEF CHAIRS PTY LTD
ABN: 77 699 415 337
2/48 Stanbel Road, Salisbury Plain SA 5109
Phone: 0459 655 400
Email: hello@chiefchairs.com.au
Website: www.chiefchairs.com.au